Over the past four years, Pauline has gained insights into what it means to be a primary carer. To manage the balancing act of being both administrative support as well as emotional support to people who need a backup person in their lives during a health crisis and for life admin. Anyone who has been in a similar situation can relate to how alienating the realms between medical fields, home care and all the supplies needed to keep a care environment going, can be. For those who have never experienced this, it can be daunting and overwhelming. Pauline created Bridging the Gap to address this need.

There is often stigma attached to frail care, care environments and palliative care since it brings us face to face with our own mortality. These environments can often be challenging to spend time in, especially if you are well and enjoying life. Pauline has experienced these issues but employs techniques around practising kindness, empathy and humility that keep her focused on providing the care and looking after herself in the process.

Asking for help, support and planning can be tremendously burdensome in difficult circumstances. Having systems and plans in place generally and for emergencies are the foundation for creating a safe and secure care environment. Involving a third party can help lessen the load and redirect the burden to professionals to manage. Finding this support can often be challenging and Pauline is able to share her knowledge in this realm. Pauline is a ‘’millennial’’ so she can easily navigate communication relying on practical technology where required, to ensure information is organised in an accessible way.

Knowing firsthand how alienating, isolating and administratively overwhelming looking after others can be, Pauline has embarked on an innovative journey to bridge the gap between care related administration, logistics and planning, all in the form of a compassionate and intuitive professional support person.

Bridging the Gap brings together all of Pauline’s skills as a strategic thinker, project manager, trainee community arts counsellor and visual artist – enabling her to be a resilient critical thinker, with a creative flair for problem solving and emotional support during turbulent times. Pauline offers solutions and systems that give the client a foundation to design their own care plans, as well as provides a wealth of local information about how to make the care plan a reality.